Cancellation
Policy
Effective Date: January 28, 2025
At
PCTOCustomer, we aim to provide a seamless shopping experience. Our
cancellation policy outlines how you can cancel your order and the conditions
under which cancellations are accepted.
1. Eligibility
for Cancellations
You may cancel
your order under the following conditions:
- Before
Dispatch: Orders can be canceled any time before they are shipped.
- Within 24
Hours of Placing the Order: If the order is yet to
be processed, you can request a cancellation within this timeframe.
2. How to
Cancel an Order
To cancel your
order:
- Contact
Us: Send an email to support@bracetechsolutions.com with
your order details.
- Provide
Reason (Optional): Mention the reason for
cancellation if applicable.
- Review
& Confirmation: Our team will review
your request and confirm the cancellation within 1-2 business days.
3. Refund for
Canceled Orders
- If the
order is canceled before dispatch, a full refund will
be processed to your original payment method.
- Refunds
will be issued within 7-10 business days after the
cancellation request is approved.
- For COD
(Cash on Delivery) orders, refunds will be provided via bank
transfer or store credit.
4.
Non-Cancellable Orders
Orders cannot
be canceled in the following cases:
- If the
order has already been shipped or is out for
delivery.
- Customized
or personalized products.
- Items
marked as Final Sale or Non-Cancellable on
the product page.
5. Changes to
the Order
- If you
need to modify your order (e.g., change delivery address or items),
please contact us immediately at support@bracetechsolutions.com.
- Modifications
are subject to approval and may not be possible after the
order has been processed.
6. Order
Cancellation by PCTOCustomer
We reserve the
right to cancel orders under the following circumstances:
- If
the item is out of stock.
- If there
is a pricing or technical error.
- If
the order violates our terms and conditions.
- In cases
of suspected fraudulent activity.
In such cases,
a full refund will be issued.
7. Contact Us
If you have any
questions or need assistance with cancellations, feel free to reach out to us:
- Email: support@pctocustomer.com
- Region: India
- Operating
Location: 6-1-247, Market Road, Road No. 5, Khairathabad, Hyderabad,
India - 500004
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