Return Policy
Effective Date: January 28, 2025

At PCTOCustomer, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with an easy and hassle-free return process.

1. Eligibility for Returns

You may request a return if:

• The item is unused, unworn, and in the same condition that you received it.
• The item is in its original packaging with all tags and labels intact.
• The return request is initiated within 7 days of delivery.
• The product is damaged, defective, or not as described.

2. Non-Returnable Items

The following items are not eligible for returns:

• Perishable items (e.g., food, plants).
• Personalized or custom-made products.
• Intimate items such as undergarments or hygiene-related items.
• Products marked as Final Sale or Non-Returnable on the product page.

3. How to Initiate a Return

To start a return process:

1.     Contact Us: Send an email to support@bracetechsolutions.com with your order number and reason for return.

2.     Provide Proof: Attach clear photographs of the product if it is defective, damaged, or incorrect.

3.     Wait for Confirmation: Our team will review your request and respond within 2 business days with the return instructions.

4. Return Shipping

• For damaged, defective, or incorrect items: PCTOCustomer will cover the return shipping costs.
• For returns due to personal reasons (e.g., change of mind): Customers are responsible for the return shipping charges.

5. Refunds

Once we receive and inspect the returned item, you will be notified about the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 7-10 business days.
• Any shipping fees paid during the initial purchase are non-refundable.
• For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

6. Replacements

• You may request a replacement instead of a refund for damaged or defective items.
• Replacement requests are subject to stock availability.

7. Important Notes

• Returned items that do not meet the above criteria may be rejected.
• Please ensure that the returned item is securely packed to prevent damage during transit.

8. Contact Us

If you have any questions or concerns regarding returns, please feel free to reach out to us:

• Email: support@pctocustomer.com
• Region: India
• Operating Location: 6-1-247, Market Road, Road No. 5, Khairathabad, Hyderabad, India - 500004