Return Policy
Effective Date: January 28, 2025
At PCTOCustomer, your satisfaction is our top priority. If you are not
entirely satisfied with your purchase, we’re here to help with an easy and
hassle-free return process.
1. Eligibility for Returns
You may request a return if:
- The item
is unused, unworn, and in the same condition that you received it.
- The item
is in its original packaging with all tags and labels intact.
- The return
request is initiated within 7 days of delivery.
- The
product is damaged, defective, or not as described.
2. Non-Returnable Items
The following items are not eligible for returns:
- Perishable
items (e.g., food, plants).
- Personalized
or custom-made products.
- Intimate
items such as undergarments or hygiene-related items.
- Products
marked as Final Sale or Non-Returnable on the product page.
3. How to Initiate a Return
To start a return process:
- Contact
Us: Send an email to support@bracetechsolutions.com with your
order number and reason for return.
- Provide
Proof: Attach clear photographs of the product if it is defective,
damaged, or incorrect.
- Wait for
Confirmation: Our team will review your request and respond within 2 business
days with the return instructions.
4. Return Shipping
- For damaged,
defective, or incorrect items: PCTOCustomer will cover the return
shipping costs.
- For returns
due to personal reasons (e.g., change of mind): Customers are
responsible for the return shipping charges.
5. Refunds
Once we receive and inspect the returned item, you will be notified
about the approval or rejection of your refund. If approved:
- Refunds
will be processed to your original payment method within 7-10 business
days.
- Any shipping
fees paid during the initial purchase are non-refundable.
- For COD
(Cash on Delivery) orders, refunds will be issued via bank transfer
or store credit.
6. Replacements
- You may
request a replacement instead of a refund for damaged or
defective items.
- Replacement
requests are subject to stock availability.
7. Important Notes
- Returned
items that do not meet the above criteria may be rejected.
- Please
ensure that the returned item is securely packed to prevent damage
during transit.
8. Contact Us
If you have any questions or concerns regarding returns, please feel
free to reach out to us:
- Email: support@pctocustomer.com
- Region: India
- Operating
Location: 6-1-247, Market Road, Road No. 5, Khairathabad, Hyderabad, India -
500004
Indian
